At X-Shield Nature Global Services (“X-Shield,” “we,” “our,” or “us”), we strive to provide high-quality medical equipment to our customers. We want you to be fully satisfied with your purchase. This Refund and Returns Policy outlines the guidelines and procedures for requesting refunds and returns of products purchased from us. By making a purchase with us, you agree to the terms set forth in this policy.

Eligibility for Refunds and Returns

2.1 Products Eligible for Refunds and Returns: We accept refund and return requests for products that meet the following criteria:
a) The product is defective, damaged, or not as described.
b) The product does not meet the specified specifications and quality standards.
c) The product is returned within the specified return period (see Section 3).

2.2 Products Not Eligible for Refunds and Returns: The following products are not eligible for refunds or returns:
a) Products that have been used, altered, or modified.
b) Products that have been subject to improper handling, storage, or installation.
c) Products with damaged or missing original packaging.
d) Products explicitly labeled as non-returnable or final sale.

Return Period and Process

3.1 Return Period: You may initiate a return request within [Insert Number] days from the date of delivery.

3.2 Return Process:
a) To request a return, please contact our customer support team at [Insert Contact Details]. Provide your order number, details of the product to be returned, and the reason for the return.
b) Once your return request is approved, you will receive instructions on how to return the product.
c) Please ensure that the product is securely packed in its original packaging or equivalent to prevent damage during transit.

3.3 Return Shipping: Unless the return is due to our error or a defective product, you are responsible for the return shipping costs. We recommend using a reputable shipping service with tracking and insurance for your protection.

Refund Process

4.1 Refund Eligibility: To be eligible for a refund, the returned product must meet the conditions outlined in Section 2. We reserve the right to deny a refund if the product does not meet these criteria.

4.2 Refund Timeframe: Once we receive and inspect the returned product, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.

Damaged or Defective Products

5.1 Damaged Shipments: If you receive a product that is visibly damaged during shipping, please refuse the delivery or notify the carrier immediately. Please also inform us of the situation at tarun@atsequipments.com, and we will work with you to resolve the issue promptly.

5.2 Defective Products: If you discover a defect in the product after delivery, please contact our customer support team within 7 days of receipt. We will evaluate the issue and provide instructions for the return or replacement of the defective product.

Contact Us
If you have any questions or need assistance with our Refund and Returns Policy, please contact us at tarun@atsequipments.com . Our customer support team is available to help you during regular business hours.

By making a purchase with X-Shield Nature Global Services, you acknowledge that you have read, understood, and agreed to the terms of this Refund and Returns Policy. This policy is subject to change, and any updates will be posted on our website.